Consumer Relations Analyst I
REMOTE, GA, US Thomasville, GA, US
FRESH. FORWARD. FLOWERS.
Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2023 sales of $5.1 billion, and as one of the leading producers of packaged bakery goods in the United States, Flowers Foods brings passion to the table. From the wholesome goodness of Nature's Own and Wonder to the bold and artisanal flavors of Dave's Killer Bread, the rustic goodness of Canyon Bakehouse, and the sweet delights of Tastykake, each product is a celebration of taste and quality. Beyond the oven, Flowers Foods fosters a culture that values and reflects Honesty & Integrity, Respect & Inclusion, Sustainability, Passion, and Humility. With a commitment to innovation and a recipe for success, Flowers Foods is more than a bakery – it's a delightful journey into the heart of flavor and community.
Full-time employees are offered the following benefits:
- Comprehensive health and medical benefits
- 401(k) Retirement savings plan
- Professional growth and leadership training
- Paid vacation, holidays, and parental leave
Benefits may vary depending on your work location and your participation in a collective bargaining unit.
Bringing Home the Dough
Starting up to $57,000 DOE.
Responsible for ensuring that Flowers’ consumers and customers receive excellent service and that all questions and/or concerns are handled in an appropriate and timely manner through established, appropriate channels. Maintains the efficient processing of consumer complaints. If needed, redirect questions or complaints to the appropriate department and/or subsidiary. Interact with consumers by phone, email or mail on a daily basis initiating appropriate follow-up to ensure consumer satisfaction after as-signed actions have been closed. Requires constant interaction with work group and other departments at the primary work location.
Rising to the Challenge: Position Responsibilities
Responsibilities include, but are not limited to:
• Communicates with consumers who call, email, write or contact company by website, either by direct contact or by immediate written response, handling high volume concerns per day.
• Acts as a good will ambassador for Flowers Foods and its subsidiaries in dealing with consumer.
• Responds to consumer inquiries in a timely manner.
• Analyzes situation for handling, determining urgency and assignment of actions through established procedures. Routes concerns to appropriate facility and/or to appropriate department within the company for subsequent contact or management.
• Enters concerns and amends the Everest database for Flowers Foods and its subsidiaries.
• Follows up on all outstanding concerns; closes all actions assigned for the handling of a concern; closes concern when all actions are completed and when consumer is satisfied.
• Audits concerns and procedures. Communicates these with the Consumer Relations Manager as appropriate.
• Assists the plant concern coordinators with the proper treatment of concerns and with the entering and closing of concerns as appropriate.
• Creates queries and reports as requested by corporate or plant management personnel.
• Researches territories for bakery assignments.
• Updates ZIP code files for territories.
• Appropriately manages the process for samples sent in by consumers, coordinating actions through established procedures.
• Practices and complies with all Company policies and procedures (EEO, Harassment, Safety, Sarbanes Oxley, etc.).
• Performs other duties which are deemed by management to be an integral part of the job, including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies and procedures.
Knead to Know: Preferred Qualifications
• 1+ years of experience required in consumer relations or customer service capacity. Knowledge of consumer contact data base systems, database reporting tools and personal computer operations, intermediate to advanced software skills, to include Excel, Word, Lotus Notes, Power Point. SAP preferred.
Additional Ingredients: Essential Job Requirements
• Associate degree in business, marketing or related field preferred; or equivalent years of experience.
We offer a competitive salary and an excellent total rewards package. Interested job seekers who successfully complete the series of pre-screening questions and who appear to possess the basic qualifications for this position may be contacted for a telephone interview.
EEO Statement
Flowers is an Equal Opportunity Employer. Flowers encourages all qualified candidates to apply, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, disability status, or people of any other characteristic protected by state or federal law. The job description above outlines the general nature and level of work expected from employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications for this position. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
If you need assistance with submitting your resume due to a medical condition or disability, please send an e-mail to Tomica Reynolds at Tomica.Reynolds@flocorp.com or .
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